Research & Insight
We use a holistic approach to organisational development, and that starts with a really clear view on what you’re doing right, and your opportunities to do even better.
Businesses need research and insights to inform their planning, getting an independent agency to get that insight increases the trust that respondents have in how their feedback is going to be used, often leading to better results.
We offer Client Satisfaction, Team Satisfaction, Leadership 360 and Team 360 research and insight, which are the starting point for most effective business or leadership growth and development plans.
Research and Insight allows you to base future actions on data. Asking the right questions and constructively analysing the responses into key findings is essential to gaining the most useful insights possible. Pip goes further, with expert 1-2-1 or group coaching/facilitation allowing you to get more from your feedback.
Services
Client Satisfaction
Clients are the heartbeat of any organisation. Keeping them happy starts with asking the right questions, making it easy for clients to think through and then communicate what they need. Our feedback collection and analysis allows clients space for openness, which is key to trust building and can lead to decreased client churn, as well as organic growth.
Team Satisfaction
Attracting and retaining talent starts with ensuring your colleagues and team members voices are being heard. This is essential to create job satisfaction, boost productivity and output, and most importantly, maintain a healthy and happy working environment.
Leadership and Team 360
The effectiveness of individual leaders and the leadership team is a huge predictor of business success. We believe analysis helps every leader to get even better. Our deep analysis into styles of work, team dynamics, future goals and potentially sensitive issues provides easily actionable learning strategies for leaders' growth.
How we do it
Research
Invaluable data is collected from your clients or your team - surveying them with bespoke questions that get the most useful answers. We use a blend of online, telephone and Zoom to collect the information, depending on your respondents.
Insights
Your data is collated and analysed into a constructive insight report, using both qualitative and quantitative data to give you essential detail, but also trackable metrics.
Coaching
Your insight and feedback reports are then used to inform planning via coaching 1-2-1's and leadership coaching workshops, helping you get the most from key feedback and use it to inform strategy and development based on your goals.